AITOC Privacy Policy
2024

Privacy Policy

Contents

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. Data Security
  5. Data Retention
  6. Refund Policy
  7. Your Rights
  8. Cookies and Tracking
  9. Third-Party Services
  10. Children's Privacy
  11. International Data Transfers
  12. Changes to This Policy
  13. Contact Information

0. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or other regions with similar privacy laws, we process your personal data based on the following legal bases:

  • Contractual Necessity: When processing is necessary to provide the services you request, respond to inquiries, prepare proposals, or fulfill agreements.
  • Legitimate Interest: For analytics, website security, fraud prevention, and improving our services — provided these interests do not override your rights.
  • Consent: When you voluntarily submit forms or agree to non‑essential cookies and tracking technologies. You may withdraw consent at any time.
  • Legal Obligation: When we must retain certain information for tax, accounting, or compliance purposes.

Data Controller

AITOC LLC is the data controller for all personal information submitted through our website, ad forms, or call‑booking systems.

This Privacy Policy governs the manner in which AITOC LLC collects, uses, maintains, and discloses information from users of our website and services.

the manner in which AITOC LLC collects, uses, maintains, and discloses information from users of our website and services.

1. Introduction

AITOC LLC ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect and use information when you interact with our website or services.

2. Information We Collect

We collect information directly from you when you fill out advertising forms, submit lead forms, book a call, or contact us. We also collect limited analytics data through third‑party tracking tools.

2.1 Information You Provide to Us

This includes information you voluntarily submit, such as:

  • Name
  • Email address
  • Phone number
  • Company name
  • Company size
  • Service needs or project requirements
  • Estimated company revenue or earnings range

We also collect basic contact information when you book a call or request more information about our services.

2.2 Analytics and Tracking Data

Analytics and Tracking Data

We use the following analytics tools:

  • Google Tag Manager (for tracking and analytics setup)
  • Meta Pixel (for website analytics and advertising performance)

The data collected by these tools may include:

  • IP address (may be anonymized depending on your region)
  • Browser type and version
  • Pages visited and actions taken
  • Device type and operating system

2.2 No AI Training Data Collection

We do not use any user data—analytics data or otherwise—to train, improve, or maintain any AI models.

3. How We Use Your Information

We use the information you provide to us to:

  • Contact you regarding your inquiry or submitted form
  • Provide the services you request or hire us to perform
  • Create proposals, quotes, or service materials tailored to your business
  • Communicate with you about updates, onboarding, or support

We use analytics information to:

  • Understand website traffic and user behavior
  • Improve our website and service performance
  • Optimize marketing campaigns

We do not use your personal information to train, maintain, or improve AI systems.

4. Data Security

Data Security

Although we do not collect personal information directly, we ensure that all third‑party tools we use follow industry‑standard security protocols.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. Retention periods include:

  • Lead and contact data: Up to 24 months after your last interaction, unless you request deletion.
  • Service‑related data for clients: Retained as long as we provide services and for up to 7 years thereafter for legal and accounting obligations.
  • Analytics data: Retained according to Google and Meta’s standard retention periods. We do not store or archive raw analytics data.

You can request deletion of your personal data at any time by contacting us at [email protected]. Requests will be processed within 30 days, as required by GDPR.

6. Refund Policy

Refund Policy

For any purchased services, we offer a full refund within the first 30 days. Refunds can be requested at [email protected].

7. Your Rights

If you are located in the EU/EEA, UK, or in a region with similar protections, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections of inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your data (“right to be forgotten”).
  • Right to Restrict Processing: Request limits on how your data is processed.
  • Right to Object: Object to processing based on legitimate interest.
  • Right to Data Portability: Request that your data be transferred to another provider in a machine‑readable format.
  • Right to Withdraw Consent: Withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact us at [email protected]. We may verify your identity before fulfilling your request.

Supervisory Authority: If you are located in the EU/EEA, you have the right to lodge a complaint with your local data protection authority.

8. Cookies and Tracking

To comply with GDPR and EU ePrivacy Directive requirements, we display a cookie consent banner to users located in the EU/EEA. This banner allows you to:

  • Accept all cookies
  • Reject all non‑essential cookies
  • Choose specific cookie preferences

Essential cookies are used for site security, load balancing, and core functionality. These do not require consent.

Analytics and marketing cookies (Google Tag Manager, Meta Pixel) are only activated after you provide explicit consent.

You may update or withdraw your cookie preferences at any time through your browser or cookie settings.

9. Third‑Party Services

Third-Party Services

We use third-party tools that may process limited data:

  • Google Tag Manager (analytics tag management)
  • Meta Pixel (analytics and advertising performance)

We do not combine or enrich this data, nor do we store it ourselves. These providers may process data in accordance with their own privacy policies and may transfer data internationally.

We require all third parties used for analytics and tracking to maintain industry-standard protections and to comply with applicable privacy regulations.

We rely on third‑party platforms for analytics and advertising insights:

  • Google Tag Manager
  • Meta Pixel

These services have their own privacy policies and data handling practices.

10. Children's Privacy

Our website is not intended for children under 18, and we do not knowingly collect any personal data from children.

11. International Data Transfers

When you interact with our website or submit information, your data may be processed by third‑party providers (Google and Meta) located outside your country, including in the United States.

For GDPR‑regulated users, these providers rely on the following legal safeguards:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Supplementary technical and organizational measures

We ensure that data transferred outside the EEA receives an equivalent level of protection as required under GDPR.

12. Changes to This Policy

. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have questions about this Privacy Policy, contact us at:

Effective Date: 29 May 2024